At geturkeys.com, we want to ensure that you are 100% happy with your purchase.

Refunds are issued for the following reasons:

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract. To exercise the right to cancel, you must inform us at:

Geturkeys Ltd, 71-75 Shelton Street, WC2H 9JQ, London, UK
Phone: +44 7451283889
Email: contact@geturkeys.com

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Non-delivery

In rare cases mailing issues from your e-mail provider or your mail server might not enable you to receive a delivery e-mail from us or the mail ends up in a spam or junk folder. In this case, we recommend checking these folders or contacting us for assistance, i.e., to resend mail or send to an alternate email address. Claims for non-delivery must be submitted to our customer service department in writing within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded. If you do not properly contact us during this period, you agree that we may silence as a successful download of the product with no further right of return for a ‘non-receipt’ reason.

Major Defects

Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues if we fail to correct it within 48 hours from the date of the initial complaint or any other notification provided by the customer, the refund will be issued to the customer in full or at customer’s choice or replacement of the product of the same or around the same value can be offered.

Product Not as Described

Such an issue should be reported to our technical support team within 30 days from the date of the purchase. Clear evidence must be provided in writing that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations are not honored.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for your interest.

Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

Our payment process submits the refund immediately and makes every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.